Refund Policy

Thank you for shopping with us! 

As all of our pieces are natural and handmade to order, all sales are considered final and we are unable to accept returns. However, we understand that accidents can happen. Reasons that you may be eligible for a replacement include (1) the wrong item was delivered, (2) the item arrived damaged, or (3) if the package was lost.

CHANGE OF ADDRESS

Vietnam Pampas does not take responsibility for orders delivered to the incorrectly provided shipping addresses. The address cannot be changed after the package has been shipped. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package. 

ORDER CANCELLATION

Orders cannot be cancelled once they have been placed.

PAMPAS SMELL

Pampas grass may possess a natural scent due to the characteristics of the plant and preservation process. We do not accept returns due to the scent. It's recommended to air out the bouquet for several days, and room fragrance can be used on the flowers to eliminate the smell.

MY PAMPAS GRASS LOOKS DIFFERENT FROM THE PHOTOS

As pampas are natural there may be variations from the reference photos displayed on this website for any pampas you order. Pampas are subject to availability and seasonality. If a specific pampas is unavailable, a similar pampas of the same or higher value will be substituted without prior notice. We always make sure you'll receive a beautiful arrangement!

DAMAGED ITEMS

If your order arrives damaged, please contact us within 3 calendar days at vietnampampas@gmail.com providing detailed photos of the damaged item in order to receive a replacement.

My order was Delivered but I haven’t received it.

If your order is Delivered but you haven’t received it, there are a few things you can do:

· Ask your neighbors to see if the package was delivered to them accidentally and check your surrounding premises. 

· Contact your local post office for help locating the package. Provide them with the tracking number, your name, and your shipping address. 

· If you need assistance to open a claim with the shipping service please contact us at vietnampampas@gmail.com